Find a Dealer Frequently Asked Questions
CUSTOM FIT FAQ'S
UNIVERSAL FIT FAQ'S
GENERAL INFORMATION
What is the AC2?
The AC2 utilizes dual balanced armature technology, with a new take on the Westone signature sound. The AC2 is a pair of clear custom fit all acrylic monitors, with a single sound bore and a different driver configuration than the ES2. The idea is to provide high quality sound at an affordable price, so the AC2 is only available in clear with a clear cable, with Westone laser engraved on the faceplate. The AC2 provides 20-25 dB of attenuation and comes with the standard 50” clear replaceable cable with a 3.5mm stereo jack. The AC2 is also a great choice for use with any personal listening device.
The suggested retail price for the AC2 is $399.00.
The AC2 is custom made to fit a specific individual, so ear impressions are required. To place an order for a pair of AC2 monitors, please start by clicking on Find A Dealer on our website.
How do I place an order for custom-fit in-ear monitors?
Once you have determined which custom-fit in-ear musicians’ monitor you would like, you will need to visit a local audiologist to initiate the order process. The easiest way to locate an audiologist near you is through our website’s online search. Just click on the Find a Dealer button up top. The audiologist will examine your ears, take impressions of them and submit the order to us. The completed monitors will be sent to the audiologist for a professional fitting. You will pay the audiologist for the product and their services. Pricing will vary and additional fees may apply, so please discuss this with the audiologist.
Describe the different custom fit monitors and their costs
ES5
Our latest offering in the custom-fit in-ear musicians’ monitor category, the ES5 contains five drivers with a passive three-way crossover. Utilizing a single low, two mids, and two high frequency speakers, the ES5 provides an extended frequency response very similar to many over the ear headphones. The ES5 is recommended for any musician, no matter what instrument they play. Compatible with any personal ear monitoring system on the market, the ES5 provides 20-25 dB of attenuation and comes with the standard 50” replaceable cable with a 3.5mm stereo jack. The ES5 is manufactured with a hard acrylic shell with a body heat activated canal portion that softens as it warms to body temperature.
The ES5 is also an excellent choice for the high end audiophile and personal listener, and will work with any personal listening device such as an iPod or MP3 player.
The suggested retail price for the ES5 is $950.00.
ES3X
The ES3X is a true three-way in-ear musicians’ monitor with a high, mid and low frequency speaker with a passive three-way cross over in each ear. Designed for musicians to use while performing live onstage, the ES3X is suitable for any musician, no matter what instrument they play. The ES3X provides a well balanced sound signature across the frequency response. Compatible with any personal ear monitoring system on the market, the ES3X provides 20-25 dB of attenuation and comes with the standard 50” replaceable cable with a 3.5mm stereo jack. The ES3X is manufactured with a hard acrylic shell with a body heat activated canal portion that softens as it warms to body temperature.
The ES3X also works well as a high end personal listening earphone, and can be used with any personal listening device such as an iPod, or MP3 player.
The suggested retail price for the ES3X is $850.00.
ES3
The world’s first true three-way custom fit in-ear musicians’ monitor. The ES3 contains a high, mid and low frequency speaker with a passive three-way crossover in each ear. The ES3 was designed specifically for guitar players and vocalists who are running a full band mix in their ears (not recommended for drummers or bassists). We placed a 2-3 decibel hump in the 3-5 kHz range to provide additional clarity in the mid range frequencies. While it does have excellent low end and clean highs, the low end response is not as strong as the ES3X or the ES2. . Compatible with any personal ear monitoring system on the market, the ES3 provides 20-25 dB of attenuation and comes with the standard 50” replaceable cable with a 3.5mm stereo jack. The ES3 is manufactured with a hard acrylic shell with a body heat activated canal portion that softens as it warms to body temperature.
The ES3 is not recommended for personal listening applications as the mid range hump will add too much mids to the sound when listening to prerecorded music.
The suggested retail price for the ES3 is $800.00.
ES2
Our dual driver in-ear musicians’ monitor contains a high and low frequency speaker with a passive crossover in each ear. The ES2 has been the industry standard for many years and is currently in use by some of the top performers in the business. The ES2 will work for any musician no matter what instrument they play, and bassists and drummers appreciate the low end response it provides while still maintaining exceptional mids and highs. Compatible with any personal ear monitoring system on the market, the ES2 provides 20-25 dB of attenuation and comes with the standard 50” replaceable cable with a 3.5mm stereo jack. The ES2 is manufactured with a hard acrylic shell with a body heat activated canal portion that softens as it warms to body temperature.
The ES2 is also popular for personal listening applications.
The suggested retail price for the ES2 is $650.00
ES1
A great entry level in-ear musicians’ monitor, the ES1 contains one full range speaker in each ear. The ES1 delivers incredible clarity and punch, and is recommended for solo vocalists who may be singing to backing tracks, or vocalist/acoustic guitar players. The ES1 is not recommended for drummers or bassists, as it not designed to handle the low end response that is necessary for those instruments. Compatible with any personal ear monitoring system on the market, the ES1 provides 20-25 dB of attenuation and comes with the standard 50” replaceable cable with a 3.5mm stereo jack. The ES1 is manufactured with a hard acrylic shell with a body heat activated canal portion that softens as it warms to body temperature.
The ES1 is also a great choice for use with any personal listening device.
The suggested retail price for the ES1 is $375.00.
NOTE:
All Elite Series products are custom made to fit a specific individual, so ear impressions are required. To place an order for a pair of ES monitors, please start by locating a nearby audiologist from our website by clicking on the Find A Dealer button.
What is the difference between the UM Series and the True-Fit Series line of products?
The True-Fit series of earphones - Westone 1, Westone 2, Westone 3 and Westone 4 - were specifically designed for personal listening applications, for use with devices such as an iPod or MP3 player. The sound signature is balanced without accentuating any particular frequency band – perfect for prerecorded music – and was crafted based on feedback from our customers and what they wanted in the perfect personal listening earphone. The Westone 1, Westone 2, Westone 3 and Westone 4 are a result of our dedication to providing professional level sound in a personal listening earphone.
The UM (Universal Monitor) series was designed for onstage use in live sound applications as in-ear musicians’ monitors. The UM1, UM2 and UM3X all feature a greater emphasis on low frequency information, while maintaining excellent mids and highs. Because live music is less refined than prerecorded mastered music, musicians need an in-ear musicians’ monitor that have the frequencies necessary to handle whatever equalization is required to replicate the natural sound of their instrument. More headroom in the low frequencies also allows drummers and bassists to “feel” the additional low end associated with their instrument.
What is the difference between the Westone 3 and the UM3X?
Although both models feature three drivers, the sound signatures are tuned for different applications. The UM3X was designed for musicians to use as an in-ear musicians’ monitor while performing live onstage. The Westone 3 was specifically designed for personal listening to prerecorded and processed music.
The UM3X’s three drivers provide detailed sound across all frequencies, but also feature increased low end response as compared to the Westone 3. The additional low end is necessary for musicians since live sound is not as refined as prerecorded and mastered music. Many times the musician needs to have more headroom in the low frequency to replicate their instrument accurately. This is particularly true for drummers and bassists. While the UM3X will also work well for personal listening applications, the potential purchaser should be aware that the sound signature does favor the performing musician.
The Westone 3 offers a sound signature that was designed for the high-end audiophile who is looking for a well balanced sound across the frequency response without accentuating any particular frequency band.
How do I get my product serviced? (International customers)
International Service / Repair
If you are within the 1st year of your warranty and located outside of the USA or Canada, please contact one of our International Master Distributors listed below. If your location is not listed below, please contact Westone directly by following the instructions provided in the USA and Canadian Returns section of the FAQ.
Variphone
♦ All of Europe
Please contact Variphone Benelux, Phone: +32-11668120, Email: info@variphone.com or visit their website: www.variphone.com
The Thinking Group
♦ China
♦ Hong Kong
♦ Singapore
♦ Taiwan
♦ Malaysia
♦ Macau
♦ Indonesia
Please visit Thinking Group's website at http://www.thinkinggroup.com/ or contact them directly at info@ThinkingGroup.com
Synnex
♦ Japan
Please contact them at https://www.synnex.co.jp/cgi-bin/form_service-support.cgi
Soundcat
♦ South Korea
Please contact them at info@soundcat.com
National Audio Systems (NAS)
♦ Australia
♦ New Zealand
Please contact them directly http://www.nationalaudio.com.au/section/contact-us/
How do I get my product serviced? (USA & Canadian customers)
Custom Fit Products
USA and Canadian customers with Elite Series, AC Series, and CR1, Custom Fit Products needing repair/service. (International customers please refer to International Returns section of the FAQ).
Please call 1-800-525-5071 or send an e-mail to music@westone.com Please provide the following information;
♦ First and Last Name of the person the product was manufactured for
♦ The monitor model needing to be returned for repair/service
♦ Reason for repair/service
♦ Serial Number if applicable
♦ Ship to Address
♦ Phone number
♦ E-mail address
Universal Fit Products
UM Series universal fit Musicians Monitors and Westone True Fit universal fit Personal Listening earphones needing repair/service
Please call 1-800-525-5071 or send an e-mail to music@westone.com to request a Return Materials Authorization (RMA) number. In order to be issued a return number we must have the following information;
♦ The monitor model or earphone needing to be returned for repair/service
♦ Reason for repair/service
♦ Is your product in or out of warranty? (Please provide proof of purchase date)
♦ Ship to address
♦ Phone number
♦ E-mail address
Once we have this information, you will be provided with an RMA number, and instructions for sending it to Westone.
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